How does a senior referral or placement agency work?

Senior referral agencies help older adults find suitable senior living options by providing customized recommendations and support. Most are paid by the facilities when a senior moves in, making their service free for families.

Why should I consider working with a referral agency rather than finding a senior living community on my own?

Referral agencies simplify the search process by understanding your care needs, finances, and preferences. They have extensive knowledge of local providers and can offer insights unavailable elsewhere.

Are all referral agencies alike?

Agencies differ in experience, knowledge, compassion, and access to resources. It's best to choose one that conducts personal visits and maintains strong relationships with senior care providers.

What sets EverCare apart from many other agencies?

EverCare focuses on independence, safety, and quality of life. Our team brings personal experience and deep knowledge, supported by a proprietary database to track care providers effectively.

I don’t or my parent(s) don’t want to move now. When should I start exploring options?

Start early. Learning about options now helps you make informed choices later. Planning ahead can reduce stress and ensure a better transition when the time comes.

What are your charges?

Most services are free because providers pay a commission upon move-in. Alternatively, some families opt for hourly or flat-fee consulting services depending on their needs.

What can I expect from my first introduction to EverCare?

A phone call is the first step. We assess your needs and schedule an intake session, which we prefer to conduct in person but can also do via Zoom or phone.

How does the intake work?

The intake takes about an hour and covers your current living situation, health, financial overview, and personal preferences based on state guidelines.

What professional credentials do your associates have?

Our team has backgrounds in caregiving, occupational therapy, dementia care, and more. We are also certified through Teepa Snow’s Positive Approach to Care program.

How long does the process take from initial contact to move-in?

Timelines vary. Emergency placements can happen in days, while others take months. On average, the process takes a few weeks to a couple of months.

After my parent moves into his or her new home, when does your work for us end?

We stay involved to ensure a smooth transition, checking in multiple times after the move. If issues arise, we are always available to help.

Besides helping me find a new home for my parent, what other services do you offer?

Beyond placements, we offer general consulting, referrals to experts, and transition assistance. While we don’t provide caregiving or moving services, we can connect you with trusted professionals.

If I have a spouse or other family member who needs care, how can you help?

We often work with family members advocating for a loved one. Even if the senior cannot make decisions, we ensure their needs and preferences are considered.

If special needs come up during the transition process, can you refer me to the right professionals?

Yes, we have a trusted network of elder law attorneys, financial planners, senior movers, and other support services.

What hidden tasks can slow the entry into a senior community?

Common delays include sorting belongings, scheduling doctor appointments, TB testing, and obtaining necessary paperwork like a nursing assessment and care plan.